How we offer support 

We are so sorry that your baby has died. At Sands, our volunteer parent supporters offer a real sense of understanding and hope to bereaved parents as they too have been through the devastating loss of a baby.

Whether your baby has died as a result of a miscarriage, ectopic pregnancy, medical termination, stillbirth or newborn death, we are here to listen and support you through this devastating time.

We know that everyone grieves differently and that there is no right or wrong way to grieve. We also acknowledge that there are many factors influencing the type of support parents and their families need, and that their support needs often change over time.

That’s why we offer a range of support services Australia-wide that respond to the changing needs of our community.

Whether you want to talk over the phone, by email, live chat, or in person, you can share your story knowing that we will listen and respond with empathy and in confidence.

We encourage you to reach out to us in one of the following ways:


24/7 National Support Line 1300 0 72637

Our confidential telephone helpline provides a safe place for anyone affected by the death of a baby to talk about their feelings. Our trained and experienced parent supporters are available 24 hours a day, each and every day of the year.

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Men's Support line

Parents can find themselves on a long, lonely and unfamiliar path after their baby dies. Recognising that at times men and women need different kinds of support, our Men's Support Line gives Dads an opportunity to connect with other bereaved fathers who understand what they're going through.

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Live Chat

Our Live Chat service operates Monday-Thursday, allowing you easy access to timely support wherever you are across Australia.

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Local Support Groups

Bereaved parents and their families can meet others who've experienced the death of a baby in person by attending one of our many facilitated support groups that run throughout NSW, VIC, SA, WA & QLD. 

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emailEmail Support

When a phone call seems daunting, sending an email can be a good way to begin sharing your thoughts, feelings or any questions you may have. A parent supporter who has themselves experienced the death of a baby will respond to your email with empathy and understanding and in confidence. 

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