Online Live Chat

Each parent’s experience of a baby’s death is unique but we all share common thoughts and emotions. Our Online Live Chat allows you to connect to Volunteer Parent Supporters who have also experienced the death of a baby. This is a safe online space for you to talk about your feelings - you may feel unable to write anything at first, but find comfort that a volunteer is there with you.

You can access this service five days per week by clicking on the live chat button on the bottom right hand side of the website. The button will only show up during the live chat times below.

The service is currently available each weekday at the following local times:


VIC, TAS, NSW, ACT, QLD 12.00pm - 2pm and 7.30pm - 9.30pm
SA & NT 11.30am - 1.30pm and 7.00pm - 9.00pm
WA 10.00am - 12.00pm and 5.30pm - 7.30pm

Tuesday & Wednesday

VIC, TAS, NSW, ACT, QLD 12.00pm - 2.00pm
NT & SA 11.30am - 1.30pm
WA 10.00am - 12pm


VIC, TAS, NSW, ACT, QLD 7.30pm - 9.30pm
SA & NT 7.00pm - 9.00pm
WA 5.30pm - 7.30pm


VIC, TAS, NSW, ACT, QLD 11.00am - 1.00pm
SA & NT 10.30am - 12.30pm
WA 9.00am - 11.00am

Click here to view the Sands online support service terms and conditions