National Support Line

Our confidential telephone helpline provides a safe place for anyone affected by the death of a baby to talk about their feelings. When you call, you will be put in direct contact with a trained Volunteer Parent Supporter. Our compassionate volunteers understand the grief and confusion you may be experiencing, as they too have had a baby who has died.

“I didn't know why I dialled the number, I don't normally like to talk about it... when they answered, I didn't know what  to say, but finding this gentle voice who allowed me to take my time and really listened to me was exactly what I needed. I really felt they understood.”

Our helpline is available 24 hours a day, 365 days a year (including Christmas Day) by dialling 1300 072 637.

If you have been unable to reach a Volunteer Parent Supporter on the phone, please email your name and number to This email address is being protected from spambots. You need JavaScript enabled to view it. and a volunteer will ring you back. 

Please note that calls to the line will incur a cost. Calls from landlines typically incur a 40 cent charge (in line with most other calls) and charges from mobiles vary in accordance with your service provider. Contact your service provider for detailed information.